In the Communication market, Slack has a 31.61% market share in comparison to Whatsapp Business's 19.59%. 3. Emails provide organization of messages and attachments according to sender, date etc., which makes searching easier. Multimedia. Customer support So likely, your target customers are already using the app. WhatsApp and its Advantages. Users must provide a regular mobile phone number for registration and service use. Send unlimited bulk messages anytime of the day to your prospects, leads or customers. It indicates the ability to send an email. WhatsApp has a lot of competitors. Learn more about the WhatsApp Business API: https://hubs.li/H0ZZpyH0Do you want to start using WhatsApp Business right away? But both the apps are free. Read and delivery notification Whatsapp lets the sender know about the delivery of his/her message and the user is able to read the status update from other users in a timely manner. WhatsApp Business is built on top of WhatsApp Messenger and includes all the features that you rely on, such as the ability to send multimedia, free calls*, free international messaging*, group chat, offline messages, and much more. This is one of the major differences between business WhatsApp and WhatsApp. On the other hand, WhatsApp business is used by people for business purposes like creating their catalog. Ad. Although this data is not presented over time or broken down by different contact groups, it should give you some insights about the effectiveness of your chats. An curved arrow pointing right. WhatsApp has a 98% open rate - higher than email, SMS, and any other marketing channel. WhatsApp collects the user data, including the Device ID, Phone Number, Contacts, Location, Email, Advertising Data, Purchase History, Payment Info, and other user content. On the other hand, WhatsAppers are enjoying a more one-to-one environment, and are sharing photos more (72% vs. Snapchat's 47%), sending more messages (89% to Snapchat's . The WhatsApp Business app lets you introduce your business to the customers using a greeting message. In January 2018, WhatsApp introduced an enterprise version called WhatsApp Business API. Just promote your WhatsApp number and inform your . Whatsapp provides users with end-to-end encryption for their communication with other users. By cc'ing anyone you think could be remotely involved. WhatsApp Business API If your colleague or customer decides to use this medium as well, because it's so convenient, you end up with your app looking this but a much higher number. A course that teaches you how to administer, configure and upgrade Linux systems, and efficiently manage a production . Step 4: Next is entering your business details, this includes the contact number, name, address, email, and other critical information about the company. Microsoft Teams is a business communication program developed by Microsoft . With WhatsApp, you can set up AWAY messages and automatic replies for your frequently asked questions to save time. Both come with broadcast features that are very easy to use. The WhatsApp Business App can only be used on one device by one user, which is severely limiting for more prominent companies. Source: Meta 3. . WhatsApp messages get a 100% delivery rate and 98 % open rate because it is the most popular messaging app, and 75% of people surveyed have already admitted that they prefer to communicate with businesses the same way they communicate with family, i.e., messages. After that, you can only reply using a . WhatsApp generates three times the amount of traffic that SMS does, making it far more suitable for marketing. WhatsApp offers similar abilities to those of the email channel, rich media, Open, read, and call-to-action tracking from a business perspective. We'll discuss: User audiences Profiles Features Transcript WhatsApp Messenger, or WhatsApp, is a cross-platform messaging, video calling, and voice over IP service owned by Facebook. WhatsApp Business App WhatsApp Business API To put it simply, WhatsApp Business App is free and designed for small and local businesses. WhatsApp is a very secure platform, and all conversations can be encrypted end-to-end. In the Communication market, Whatsapp Business has a 19.67% market share in comparison to Microsoft Office 365's 13.54%. Broadcasts (WhatsApp Business App). While the Business app has a B character as an icon, the WhatsApp has the phone symbol inside the WhatsApp icon. General ICT Get the essential computer knowledge to help you stand out in your job or business. Unfortunately for e-mail loyalists, that time has passed. Gmail is an emailing client, one uses it to send and receive emails while Whatsapp is a chatting app more frequently used as a method of sending short messages between two people or t. It is much simpler actually. More Personal. An envelope. You can use your WhatsApp Business account to manually react to client questions. The Business API is based on the on-premise REST API protocol. WhatsApp is most popular in India with 340 million users, followed by Brazil and the U.S.. WhatsApp messages have an extremely high open rate at 99% Being an instant messaging platform, customers are more likely to respond to WhatsApp messages than to emails or any other form of communication An average user is believed to open WhatsApp nearly 23-25 times a day and spend an average of 38 minutes on the app daily WhatsApp Unlike texting, WhatsApp functions on one application. WhatsApp Vs Telegram for businesses: A comparison Both instant messaging platforms have evolved over the years to stay competitive. Choose your product WhatsApp Business for any company size WhatsApp Business products support businesses from large to small, see which product best fits your needs. Make sure you use a number that doesn't have a WhatsApp account. Showcase Your Products Their overall preference remains face-to-face and . For Local Businesses. But the staff's usage was the exact opposite. WhatsApp vs. Email. Through WhatsApp Business, merchants can provide real-time customer support and services, as well as instant responses to inquiries. Note: once you restore chat backup from WhatsApp . While this refers to SMS vs Email, the fact that SMSs are opened almost . While they provide features unique to them, businesses can evaluate the more common features to decide if they should use WhatsApp or Telegram for their customer support and engagement. Answer (1 of 3): I think your question needs to be more specific e.g Gmail vs Whatsapp as a product/service/app? The WhatsApp Business logo contains a 'B' to represent it as the 'Business' version of the application. Message analytics. *Data charges may apply. Infact, ~30% of our emails have pictures as attachments. Consistency. WhatsApp Business is nearly identical to the already popular messaging app. 8. You can manage multiple accounts which is not possible in WhatsApp. You can stay online 24*7 none of your girlfriend or boyfriend will question you like, being online you're not replying me ( just kidding ) 2. Gmail is ranked 12th while WhatsApp is ranked 34th. This is useful for when the groups become too large. Broadcasts. Contact your provider for details. It is less formal in nature and features . Technically, You can maintain a draft in email. How WhatsApp differs. In a nutshell: WeChat is China's equivalent of WhatsApp, Telegram, or Line. in this video i will be showing you guys differences between whatsapp and whatsapp business in detail which will be very helpful for you guy's, these are some amazing features of whatsapp. Let's take an in-depth look at both Business account versions. Whenever anyone sends you a text to your WhatsApp Business account for the first time, or after 14 days of no engagement, they will receive a greeting text that you can customize. API Protocol. So let's see what is the difference between WhatsApp and WhatsApp Business (and Business API): 1. . You can include your logo, a description of your business, your physical address, and business hours. WhatsApp. You end up with both business and consumer communication messages all in one app. Customer service. 1. Automated Messages is another feature that is very popular with businesses. Business focus - The standard version of WhatsApp lets you enter some of your personal details that can then be used by friends and family to get in contact with you. WhatsApp Messenger uses the data from your phone contacts and provides you with a list of people you can connect with this tool. Apps like Signal, Telegram, and Threema all offer similar features and . The global findings showed that face-to-face meetings and phone meetings are on the decline, while work collaboration platforms are on the rise. You can use them to chat with your contacts, exchange media files, include stickers, share documents, and so on. The limit of people within one group is 256. Apart from that, both apps can be linked to WhatsApp Web so that you can access them on your computer. Email is great for sharing files and provides a written record of communications which can be particularly important in a business setting. A local green grocer taking orders via WhatsApp. 8. For example, Facebook is widely accepted as a social platform, LinkedIn as a business platform, and Instagram for a combination of the two headed up by hippies, photographers and design fundis. WhatsApp vs Slack conversations Joining WhatsApp is easy: choose a country from the drop-down list, enter your phone number and confirm creating an account with a 6-digit code. WhatsApp Business API That is a whole other subject though. In 2018, WhatsApp launched WhatsApp Business. WhatsApp cost for a session message is FREE, for a WhatsApp template message in India starts at Rs 0.22; find WhatsApp message template full pricing here. While WhatsApp Business allows only 1-2 numbers to be registered, WhatsApp Clo u d API allows multiple user registrations, along with the bandwidth of sending and receiving up to 80 messages per second. Ideally, both WhatsApp and WhatsApp Business are owned by the same company and look pretty similar at first glance. Hence it is more secure than WhatsApp. Third most popular social platform in the world. This makes it really easy to setup and given that it's the most popular messaging app it's likely that a lot of your contacts are already using it. WhatsApp Business is another free version of WhatsApp designed for businesses to communicate with their customers. WhatsApp allows users to share text and voice messages, pictures, videos, documents, user locations, and other media. The app automatically sends a greeting message created by you to every new customer or. Users can interact with anyone with whom they want to. Whereas, WhatsApp personal app profile section has only about section, name, display picture, and phone number. Since it has a better market share coverage, Slack holds the 1st spot in Slintel's Market Share Ranking Index for the Communication category, while Whatsapp Business holds the 2nd spot. With WhatsApp API, you can send broadcasts to up to 100,000 customers per day, even if the customer has not saved your phone number. There is no doubt that tools like WOZTELL allow professional and business use like no other for what is the use of mailing lists with WhatsApp. Since it has a better market share coverage, Whatsapp Business holds the 2nd spot in Slintel's Market Share Ranking Index for the Communication category, while Microsoft Office 365 holds the 3rd spot. Step 3: Get your business registered on WhatsApp Business using the company's official number. However, most U.S. WeChat users hail from China. Corporate or business-related emails can be laborious, and it is often a CYA (Cover-Your-Ass) tool. WhatsApp is intuitive and easy to use, the interface is pretty, the servers rarely crash, it's free, and it does what it's supposed to with relative ease . Click here to unravel the story . The WhatsApp Business API is designed for larger companies that receive a large volume of messages, which the Business App can no longer handle. E-mail is now considered slow, unwieldy, and unnecessarily formal. 2. Business Profile Information: Another major difference between them is that WhatsApp Business requires you to create a Business Profile. IVR call per minute cost is Rs 1.5 to Rs 2. Find out even more about Wechat's innovative functions and how to use them here: The API - "WhatsApp Business Solution". The WhatsApp Messenger and WhatsApp Business apps are free to download. However, even there the message would only be delivered to those recipients that have saved your phone number. Emails were simple one-to-one WhatsApp message over email, persons who should be on distribution were not. But if they were using e-mail instead, there would be freedom of choice. Transform your business Engage audiences, accelerate sales and drive better customer support outcomes on the platform with more than 2 billion users around the world. ; No limitations. Instant Messaging However, for WhatsApp Business, you can enter your business . Colours on WhatsApp can be misleading: In the creative media business, we exchange images/graphics more often than any other industry does. Earn Trust Make a great first impression with a business profile that provides helpful information for your customers in one place. Top social platform in China, followed by the U.S.. The app was created for small and medium-sized businesses to communicate with their customers. 16 brands that demonstrate how to expertly use WhatsApp for business. Also, it is much more convenient to have a 2-way conversation with a business on WhatsApp rather than on email. Email carries many advantages over whatsapp, here are the few I mentioned: 1. In contrast, the WhatsApp Cloud API is based on the Facebook Graph API. The standard business app is also limited in terms of automation. And about convenience. A new "B" icon replaces the telephone icon seen in the regular . To start using the WhatsApp Business API, you will need to get a Business Solution Provider (BSP), such as 30dialog, which is officially recognized by WhatsApp. Signal vs. WhatsApp: The Choice Is Easy. Faster. The main difference between email and instant messaging, however, is generally the speed of communication and susceptibility to junk and spam mail. When you send a message, it goes out to everyone on your list, and it appears as a normal message to the receiver. You can quickly message your consumers and react to their questions using either of them. The following thing happens. Though there's no limit on the number of lists you can create, each list is allowed a maximum of 256 contacts. WhatsApp Business offers some simple automation with pre-defined greetings, quick replies, and away messages. Essentials of Computer Literacy; Linux Become a LINUX Expert & Develop LINUX System Admin & Scripting Skills, Expert Instructors. Brands are using WhatsApp in a variety of ways that expand their customer-facing and internal capabilities. The following examples highlight use cases in customer service, financial services, marketing, human resources and pipeline growth. You can create a WhatsApp company profile: One of the major advantages of WhatsApp Business is that it allows you to create a profile for your company. The Graph API is the primary way to get data into and out of the Facebook platform. Undoubtedly, with WhatsApp, there are higher rates of openness so the trend . Send bulk WhatsApp messages to unlimited phone numbers, leads, customers and prospects within minutes. WhatsApp Business API We have all seen apps evolve as they mature. Any local business that delivers products can take inspiration from this. API is paid and it is suitable for big companies which communicate with many customers during the day. It is an app used to chat with friends and family. The regular WhatsApp app targets individual users who want to stay in touch and interact with their friends, families, colleagues, and acquaintances, in one-on-one and group messaging sessions. It enables businesses to interact with customers who use the default WhatsApp comes with . The differences between this monetized version of WhatsApp and the regular version are: There are two new sections in the Settings menu: Statistics and Business Settings. Voice and video calls Then, you can send mass blasts to large groups of contacts, manage replies, and schedule messages. In such cases, WhatsApp is a psychological virus. On WhatsApp Business, you can display business name, logo, business category, website URL, showcase product catalog, insert company description, update location and define working hours. 3. Advantages of WhatsApp Marketing. Why businesses choose the WhatsApp Business App Use the app to communicate one-on-one with your customers throughout their purchase process, so they can shop with confidence. 2. The "Broadcasts" feature is the closest thing to a newsletter. Email marketing is still in place and differs from WhatsApp Business in the immediacy with which we can reach the customer. 4. Email cost per mail sent is Rs 0.4 to Rs 2. Facebook's graph API is a proprietary API that encompasses most Meta products, including Instagram and WhatsApp. Since many people already have WhatsApp installed on their phones,. (Limit: 25 Kb) SMS cost per message sent is Rs 0.50 to 2. WhatsApp Business is a free option for small local businesses looking just for a way to answer questions and take orders via chat. The only messaging app between WhatsApp and WeChat is Facebook Messenger. The logo is slightly different. In this video, you'll learn all about the differences between WhatsApp and WhatsApp Business. 1. The most important reason people chose Gmail is: Since both the Gmail Android app and Gmail itself is made by Google, the app supports all features Gmail offers (like labeling/starring) and gets new features implemented early - usually as soon as they are announced. WhatsApp Business API, also known as the WhatsApp Business Platform, is a premium WhatsApp solution designed to help businesses, especially enterprises, communicate and convert. In short, the main difference between WhatsApp and WhatsApp Business is that the former is strictly for personal communication while the latter gives you some marketing tools. WhatsApp Business Statistics is the feature that lets you check the number of messages that are sent, delivered, read, or received. The WhatsApp Business app allows you to set automatic greeting messages. 3. Once you download the app, you'll set up your business profile. With a text, people can reply quickly no matter where they are.". Microsoft Teams at a Glance. You can send broadcasts to a maximum of 256 recipients using the Business app. I simply don't understand how sending an e-mail becomes inconvinient for a person who already has a smartphone and Internet connection to use WhatsApp. On the Other hand, Signal collects Phone numbers and no other personal data of the user. E-mails were once heralded as the modern, convenient way to communicate. Modern and Flexible. While this refers to SMS vs Email, the fact that SMSs are opened almost immediately and have such a high response rate is great . The API version of WhatsApp Business can be used for two different purposes: As a support channel for customers ("Customer Care Chat") or for sending "Notifications". Step 1 - Sign Up for a BSP (Business Service Provider) like Freshworks Step 2 - Submit Business Manager ID for the creation of an official WhatsApp Business account Step 3 - Verify your Facebook Business account and approve the BSP you've selected Step 4 - Authenticate your WhatsApp Business number The main difference between WhatsApp and WhatsApp business is that WhatsApp is used to stay connected with our relatives' friends and is used for personal use. But, in reality, it is so much more, making it China's number one app. Start a free 14-day trial at Tre. If a customer contacts your company through WhatsApp, you have 24 hours to respond. You can also send messages to your customers. Phone messaging channels (like SMS) . The confidentiality and security of customer data are guaranteed. 5 Reasons to Choose Messaging Apps over E-mail for Convenient Customer Service. But with WhatsApp Business API the door is opened to AI and chatbots with natural language processing capability that can answer customer queries in a conversational way, and even complete sales. Message Automation. WhatsApp will automatically find all of your contacts currently using Whatsapp and add them to your contacts.